We are pleased to announce the introduction of “Lefay Care”, created in collaboration with the Lefay SPA Scientific Committee following the guidelines issued by the World Health Organisation as well as national and local authority recommendations. This protocol provides responsible measures to stop the spread of COVID-19, whilst continuing to offer a comforting and enjoyable experience for our Guests. This programme completes our operational standards certified ISO9001and ISO14001 by TÜV, which are constantly under audits.
After the Italian Government Decrees published on November 26th, 2021 and December 24th, 2021, we kindly inform you that starting from January 10th, 2022 the access to Lefay Resorts will be allowed only to holders of the Green Pass COVID-19 certification (“Super Green Pass”), obtained after COVID-19 vaccination or recovery from a coronavirus infection.
Exception for: children below the age of 12 and Guests that are exempted from the COVID-19 vaccination for health reasons (in this case medical certification has to be provided).
For further information regarding the procedures to obtain the different types of Green Pass certification, please be so kind to visit your Country’s national health organization website or the Italian Government’s one at: https://dgc.gov.it
For non-EU citizens, starting from January 10th, 2022 one of the following documents will be required (in Italian, English, French or Spanish):
-COVID-19 vaccination certificate with EMA-approved vaccine* or a COVID recovery certificate within the last 6 months.
On your arrival, our staff will check your body temperature using a thermo-scanner; to ensure everyone’s safety, should it be higher than or equal to 37.5°, access to the Resort will not be allowed.
In the common areas of the Resorts, both internal and external, it is mandatory to always wear a mask.
*: Comirnaty (Pfizer-Biontech), Moderna, Vaxzevria (Astra-Zeneca) or Janssen (Johnson & Johnson)
Thanks to our state-of-the art technology systems, the sanitisation of all areas is carried out through an innovative process using the automatic immission of active substances with a broad-spectrum effect on viruses and bacteria.
All equipment for Guests use is constantly sanitised, as well as all vehicles for transfer services. In the Resorts hand sanitisers, masks and disposable gloves will be always at your disposal.
Our Resorts are located within great natural settings: in Northern Lake Garda Park and Adamello Brenta Natural Park, where you can enjoy a wide range of open-air activities.
In addition, the wide-ranging spaces that characterise our Resorts (featuring rooms from 50 sq m and spas from 3,800 sq m) guarantee an even more exclusive experience, providing the conditions for a natural and effortless social distancing.
The tables will be laid out to guarantee wide personal space. Menus will be downloadable on your mobile through a QR Code. In addition, room service menus have been expanded to allow you to enjoy your meal in the privacy of your Suite.
To avoid any possible gatherings within the communal SPA areas (Pools, Saunas, Relax and Fitness Areas) and during group sessions, access is limited to a reduced number of Guests.
All therapists wear personal protective equipment. Every treatment room is fully sanitised after each treatment.
Our Employees and all people who access our Resorts’ areas (e.g. Contractor Personnel, Suppliers, Consultants, Trainers) are provided with COVID-19 Green Certificate, undergo daily temperature measurements and wear the required personal protective equipment. Each member participated to specific training sessions related to the new health measures to guarantee an updated specific knowledge for Guests and colleagues.
In these uncertain times, we would like to offer you flexibility in planning your holidays: for all bookings up to 31st March 2022, you may change your dates up to 3 days before arrival. For information or requests: firstname.lastname@example.org or +39 0365 441700.
In Italy, travelling between yellow and white zones is permitted without restrictions. Travelling between red or orange regions is permitted only with “green pass”.
However, it is always possible to move between regions for work or health reasons and this can be proved by self-certification. In this regard, we would like to inform you that at Lefay Resort & SPA Dolomiti specific therapies belonging to osteopathy, massage and physiotherapy treatments are available.
If necessary, it is possible to have the test carried out in the Resort (subject to availability) or in a contracted healthcare facility (subject to reservation).